Terms of Service

Last updated: October 12, 2026

Overview

Welcome to Poptop Pets!

These Terms of Service govern your access to and use of our website, https://poptoppets.com, and the products and services available through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to Poptop Pets.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and our applicable store policies.

Please read these Terms carefully before using our website. If you do not agree, you should not use our Services.

Nothing in these Terms limits your rights under applicable consumer protection laws.

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any consent required by applicable law.

When creating an account or placing an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

We reserve the right to suspend or terminate accounts associated with fraudulent activity, misuse, or violations of these Terms, subject to applicable law.

2. Our Products

Poptop Pets offers pet products and accessories designed to provide comfort, enrichment, and enjoyment for pets and their owners.

We make reasonable efforts to ensure product descriptions, photographs, dimensions, materials, and other information are accurate.

However, product colors and appearance may vary slightly depending on screen settings, lighting, and manufacturing variations.

Customers should carefully review product descriptions, dimensions, and specifications before purchasing.

Pet products should be used according to their intended purpose and under appropriate supervision. Owners are responsible for selecting products suitable for their pets' size, behavior, and needs.

We may modify, discontinue, or limit product availability without prior notice, subject to applicable law.

3. Orders and Purchases

Placing an order constitutes an offer to purchase the selected products.

All orders are subject to availability, payment authorization, and acceptance by Poptop Pets.

After placing an order, you will receive an order confirmation email.

We reserve the right to reject or cancel orders involving suspected fraud, inaccurate information, payment issues, or product unavailability, subject to applicable law.

If a canceled order has already been paid for, we will issue the appropriate refund.

Please review your shipping details carefully before submitting an order.

For cancellations, contact poptoppets@use.startmail.com as soon as possible.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. Our Return & Refund Policy will apply where eligible.

4. Prices, Payments, and Billing

All product prices are displayed on our website and may be changed without prior notice.

The applicable price is the price confirmed at checkout when your order is placed.

Discounts, promotional offers, and special campaigns may be subject to additional conditions.

Any applicable taxes, shipping costs, or additional charges will be disclosed during checkout as required by law.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are securely processed through the payment providers available at checkout.

Poptop Pets does not guarantee the availability of any particular payment method.

If a pricing or billing error occurs, we reserve the right to correct it and take appropriate action in accordance with applicable law.

5. Shipping and Delivery

Poptop Pets provides shipping according to the destinations, delivery options, and conditions displayed during checkout.

Order preparation times, estimated delivery periods, and shipping charges are described in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Delays may occur due to carrier operations, customs inspections, weather conditions, holidays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers experiencing delivery issues.

Responsibility for loss or damage during transportation will be determined in accordance with applicable law. Nothing in these Terms transfers risk to a consumer earlier than permitted by law.

Customers are responsible for providing accurate and complete delivery information.

For shipping inquiries, contact poptoppets@use.startmail.com.

6. Intellectual Property

All website content, including logos, branding, original product descriptions, photographs, graphics, videos, designs, and other materials, belongs to Poptop Pets or its respective licensors unless otherwise indicated.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may access and use our website for lawful personal shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit protected content without authorization from the relevant rights holder.

All third-party trademarks and intellectual property remain the property of their respective owners.

7. Optional Third-Party Tools

Our website may provide access to tools, applications, or features operated by third parties.

These services may have their own terms, privacy policies, and conditions.

We do not control independently operated third-party services and are not responsible for their operation to the extent permitted by law.

Customers should review any applicable third-party terms before using those services.

8. Third-Party Links

Our website may contain links to external websites, services, or resources.

These links are provided for convenience and do not necessarily imply endorsement.

Poptop Pets is not responsible for the content, availability, or privacy practices of independently operated third-party websites.

We recommend reviewing their policies before providing personal information or completing purchases.

9. Relationship with Shopify

Our online store operates using Shopify's e-commerce platform.

Shopify provides technological infrastructure that supports online shopping, payments, and store functionality.

Purchases made through https://poptoppets.com are transactions between the customer and the seller operating Poptop Pets, not Shopify.

Shopify is not the seller of our products and does not independently assume responsibility for fulfilling our customer orders.

This provision does not affect any liability that cannot legally be excluded.

10. Privacy Policy

We respect the privacy of our customers.

Our Privacy Policy explains how personal information may be collected, processed, stored, and shared when customers visit our website or purchase products.

Information may include contact details, shipping addresses, order information, payment-related data, and website usage information.

Shopify and authorized service providers may process personal information to operate our store, fulfill orders, prevent fraud, and provide relevant services.

Personal information may be transferred across national borders in accordance with applicable data protection requirements.

Please review our Privacy Policy and Shopify's applicable privacy information for further details.

11. Customer Feedback and Reviews

We welcome customer feedback, product reviews, photographs, and suggestions.

By voluntarily submitting content to Poptop Pets, you confirm that you have the necessary rights to share it.

You grant Poptop Pets a non-exclusive, worldwide, royalty-free license to display, reproduce, and use your submitted content for purposes related to our business and marketing, subject to applicable law and privacy rights.

We may moderate or remove content that is fraudulent, unlawful, abusive, misleading, or infringes upon third-party rights.

Customers must not submit fabricated reviews, impersonate others, or misrepresent their experiences.

Any incentivized reviews must disclose the relevant incentive where required by law.

12. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors involving prices, descriptions, availability, promotions, or shipping information.

We reserve the right to correct inaccurate information.

Where legally permitted, we may modify or cancel affected orders.

If a canceled order has already been paid for, we will issue the appropriate refund.

Nothing in this section limits statutory consumer rights.

13. Prohibited Uses

Customers may use our website only for lawful purposes.

Prohibited activities include:

• Engaging in fraud, deception, or unlawful transactions.

• Attempting to gain unauthorized access to our systems.

• Distributing malware, viruses, or harmful software.

• Infringing intellectual property rights.

• Submitting false customer information or fraudulent reviews.

• Harassing, threatening, or abusing other users or staff.

• Interfering with website security or functionality.

• Using automated systems to disrupt our services or obtain unauthorized access.

• Collecting personal information without authorization.

We may restrict access or suspend accounts involved in prohibited activities, subject to applicable law.

14. Automated Systems and AI Agents

Automated software, bots, and AI-powered agents accessing our website must comply with applicable laws and our reasonable technical and security restrictions.

We may limit or block automated access that compromises website security, performance, customer privacy, or normal store operations.

Unauthorized attempts to circumvent security measures, impersonate legitimate users, or interfere with our systems are prohibited.

15. Termination

We reserve the right to suspend or terminate access to our Services if a user materially violates these Terms or engages in fraudulent or unlawful conduct.

Termination does not eliminate payment obligations, legal rights, or responsibilities that arose before termination.

Provisions relating to intellectual property, liability, dispute resolution, and other obligations intended to survive termination will continue to apply where legally enforceable.

16. Disclaimer of Warranties

We aim to provide reliable website functionality and accurate product information.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.

To the extent permitted by applicable law, our website and its informational content are provided on an “as available” basis.

Product descriptions and marketing statements do not replace reasonable precautions or appropriate supervision when using pet products.

Nothing in these Terms excludes or limits mandatory product warranties, statutory guarantees, or consumer rights that cannot legally be waived.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Poptop Pets shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or Services where such liability may lawfully be excluded.

We are not responsible for losses resulting solely from circumstances outside our reasonable control.

These limitations do not exclude or restrict liability for fraud, intentional misconduct, defective products, personal injury, statutory consumer remedies, or any other liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, users agree to indemnify Poptop Pets against third-party claims, reasonable costs, and liabilities arising from their unlawful use of our Services or material violations of these Terms.

This provision does not require consumers to waive mandatory rights or assume responsibility for matters caused by Poptop Pets.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the extent necessary.

The remaining provisions shall continue in effect wherever legally permitted.

20. Entire Agreement

These Terms of Service, together with our published Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies, govern the use of our online store.

They supersede previous versions concerning the same subject matter, except where applicable law or a separate binding agreement provides otherwise.

Failure to enforce a particular provision does not automatically constitute a waiver of our rights.

21. Assignment

Customers may not transfer contractual obligations arising from purchases in a manner that violates applicable law or materially affects Poptop Pets without the required consent.

Poptop Pets may transfer its contractual rights or obligations as part of a lawful business transaction, provided customers' statutory rights remain protected.

22. Governing Law and Disputes

These Terms are governed by the laws applicable to the business entity operating Poptop Pets, subject to mandatory consumer protection provisions and applicable conflict-of-law rules.

Any disputes will be addressed by the courts having jurisdiction under applicable law.

Nothing in these Terms prevents consumers from exercising mandatory rights available in their country or state of residence, including access to competent courts and legally available consumer remedies.

We encourage customers to contact us at poptoppets@use.startmail.com before initiating a formal dispute so we can attempt to resolve the matter.

23. Translations

These Terms of Service may be made available in languages other than English.

The English version serves as the primary reference unless applicable law requires otherwise.

Mandatory consumer rights relating to language, interpretation, and contractual transparency remain unaffected.

24. Headings

Section headings are included solely for convenience and organization.

They do not independently modify the meaning or interpretation of these Terms.

25. Electronic Communications

By purchasing products or communicating with us electronically, you acknowledge that we may send order-related and service-related communications by email or other lawful electronic methods.

These communications may include order confirmations, shipping notifications, return instructions, refunds, and important policy updates.

Marketing communications will be sent in accordance with applicable consent and opt-out requirements.

Customers are responsible for providing a valid email address to receive essential transaction updates.

26. Changes to Terms of Service

Poptop Pets may update these Terms periodically to reflect operational, legal, or service-related changes.

The latest version will be available on our website.

Material changes will be communicated where required by applicable law.

Updated Terms will apply prospectively, except where a lawful agreement or applicable law provides otherwise.

Changes will not retroactively remove statutory rights associated with previously completed purchases.

27. Contact Information

For any questions regarding these Terms of Service, orders, product information, shipping, returns, or refunds, please contact us.

Poptop Pets

Website: https://poptoppets.com

Email: poptoppets@use.startmail.com

Address:
Passatge Vilaseca, 11
Cubelles, Barcelona
Spain

Customer Support: poptoppets@use.startmail.com

We are committed to providing a transparent, reliable, and customer-focused shopping experience.