Shipping Policy

Last updated: October 12, 2026

At Poptop Pets, we are committed to providing a smooth, reliable, and transparent shopping experience. We carefully process every order to ensure your pet's new favorite product arrives safely.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, promotional events, or holidays, processing times may occasionally be extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

We currently offer shipping to the United States.

Our estimated shipping time is:

• Order processing: 1–3 business days.

• Shipping and transit: 5–9 business days.

• Total estimated delivery: 6–12 business days.

Shipping times begin once your order has been dispatched, not when the order is placed.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

We offer FREE standard shipping on all orders within the United States.

There are no additional standard shipping charges for eligible U.S. deliveries.

Any applicable taxes or other charges will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking instructions, when tracking is supported.

Tracking information may take 24–72 hours to become available or update after dispatch.

If you have not received tracking information, please contact us at poptoppets@use.startmail.com.

Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Carrier delays or logistics disruptions.

• Severe weather conditions.

• Customs inspections or processing.

• National holidays or peak shopping seasons.

• Unexpected circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our support team so we can investigate and assist you.

Your rights under applicable consumer protection laws remain unaffected.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your shipping address before completing your purchase.

If you notice an error, contact us immediately at poptoppets@use.startmail.com.

We will do our best to update your details before dispatch. However, once an order has shipped, address changes may no longer be possible.

Additional shipping charges resulting from incorrect or incomplete address information may apply where legally permitted.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and contact the carrier.

If your package remains missing, contact us at poptoppets@use.startmail.com with your order number.

We will investigate the situation with the shipping provider and work toward an appropriate resolution in accordance with applicable law.

If a package is confirmed lost in transit before delivery, we will provide a replacement or refund as appropriate.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the damaged product and packaging.

We will review the issue and arrange an appropriate replacement or refund at no additional cost where the damage occurred before delivery.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order has been processed or dispatched.

Once your order has shipped, cancellation may no longer be possible. However, you may request a return in accordance with our Return & Refund Policy.

Contact Information

If you have any questions regarding shipping, delivery times, or tracking, please contact our customer support team.

Poptop Pets

Email: poptoppets@use.startmail.com

Website: https://poptoppets.com

Address:
Passatge Vilaseca, 11
Cubelles, Barcelona
Spain

We appreciate your patience and thank you for choosing Poptop Pets!